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A.  Statutory Rights

None of the contests of these terms of business shall affect the consumer’s statutory rights.

B.  Estimates and Quotations

  1. Disco Furnishings will provide consumers with a verbal estimate as a rough estimate on the project cost. However, it is only a guide and the detailed cost of the project is contained in the written quotation given when the order is confirmed.

  2. Disco Furnishings will provide a written quotation, which will include an overall figure for the project. The following items will be covered by the quotation:

    • The product cost and measurements

    • Uplifting of old carpet and underlay

    • Removal and disposal of the above and disposal of the new carpet waste

    • Moving of furniture

    • Trimming of doors and refitting

    • Provision of underlay and accessories

    • Installation costs

    • Clearing up the site on completion

    • The position with ‘extras’, such as door bars
      Due to the increasing complexity of these devices Disco Furnishings cannot accept responsibility for the disconnection and re-connection of hi-fi’s, home cinemas, TV’s, computers etc.

C.  The Measure

  1. Disco Furnishings will carry out a detailed measure of local sites FOC. A small charge will be made for measures outside our local area refundable against the invoice value of the project if it goes ahead.

  2. We cannot be held responsible for any difficulties created by inaccuracies in the consumer’s own measurement of the Project.


D.  The Installation

  1. Disco Furnishings will organise the installation of your carpet using qualified fitters working in accordance with the residential terms of BS 5325:2001 covered in sections 7.7, 7.8, 7.10, 7.11 and 8.

  2. The consumer is responsible for the condition of the sub-floor and if additional preparation work is needed to rectify undisclosed faults in the floor, additional charges may be made for installation.

  3. Any delays in carrying out the installation not within the reasonable control of will not be our responsibility.

  4. If the installation is required outside the normal working hours a premium for overtime payments may be added.

  5. The position of wiring and piping in vulnerable places must be drawn to the attention of the fitter. Disco Furnishings cannot be responsible for the accidental damage to pipe work or cables as a consequence of a failure on the consumer’s part in this respect.

  6. If requested by the consumer Disco Furnishings will carry out ancillary tasks to complete the project. This will include:

    • Movement of furniture

    • Door trimming and refitting

    • Uplifting the old carpet and underlay

    • Removal and disposal of waste and the old carpet/underlay

    • Clearing up the site
      There will be charges associated with these tasks, the work content of which must be agreed prior to the production of the written quotation.

    1. If the project requires seaming it must be appreciated that it is impossible

      to achieve a completely invisible seam.

    2. Disco Furnishings will provide a free one year guarantee against

      installation faults.

    3. Due to a number of variables carpet may ‘relax’ in the first few weeks

      following installation and this may require a re-stretch which Disco

      Furnishings will undertake at no cost.

    4. Any problems with installation should be referred to as soon as possible.

E.  Cancellation of Orders

  1. When an order is placed a contract exists between the consumer and Disco Furnishings. Cancellations are not normally acceptable although in extenuating circumstances where the consumer cancels on reasonable grounds a full refund of the deposit will be made (less any charges for work already completed).

  2. In such cases any deposit paid would be refundable (less any charges).

  3. Cancellations made for other reasons can lead to a loss of deposit and

    charges for the consumer for other work undertaken by Disco Furnishings.

F.  Delivery and Installation Deadlines

  1. Disco Furnishings will liaise closely with the consumer over delivery and installation dates to ensure that the consumer is not unduly inconvenienced if any problems occur.

  2. When placing the order the consumer must inform Disco Furnishings of any ‘critical deadlines’ by which time the project must be completed.


G.  Payment Methods

1. Disco Furnishings will ask for a maximum deposit of 50% on confirmation of the order.

2. The balance of the total amount to be paid will become due on completion of the installation payable to the fitter.

3. Payment methods may include cheque, bankers draft, credit card, debit card or cash. Outstanding amounts not paid will attract a 2.5% interest rate per month. The pursuit of consumers who fail to pay on time may lead to professional charges, which may be passed on to the consumer.

4. The re-presentation of dishonoured cheques will lead to a payment of £15 charged to the consumer.

5. Any additional payments for extra items will be shown separately on the invoice and undertaken once the agreement of the consumer has been obtained for the extra work.

6. The carpet and the new underlay remain the property of Disco Furnishings until payment is made in full.

H. Product Related Information

1. All carpet measurements are provided subject to a tolerance of plus or minus 1.25% in accordance with BS3665.

2. Cut pile carpet products may develop ‘pile reversal’ which is a localised change in the direction of pile lean, which alters the pattern of reflected light to give a light and shade effect. This naturally occurring phenomenon does not affect the carpet’s resistance to abrasive wear.

3. On all carpet some tracking marks will occur in heavy traffic areas during the normal wear life of the carpet.

4. Berber, or ‘Berber-look’ carpet may contain random flecks of colour, which can sometimes create a lined effect, which would not be apparent in a small sample.

5. Colour matching between different production batches, including different widths of carpet, cannot be guaranteed. The consumer must make it clear to the Disco Furnishings where exact colour matches are required.

6. Individual samples held by Disco Furnishings will be unlikely to be from current production batches and should only be used as a colour guide not an exact match. Where colour is critical Disco Furnishings will obtain a stock cutting where possible from the manufacturer/supplier.

7. When a new carpet is installed Disco Furnishings recommend a new underlay as this can have a positive impact upon the wear life of the product 8. The carpet must be maintained in accordance with the manufacturers or Disco

Furnishings recommendations.


I.  Complaints

In the first instance, any complaints about the product, the underlay or accessories or the installation should be referred as soon as possible to Disco Furnishings where every effort will be made to resolve the matter with the minimum of delay.


J. Notice of the right to cancel


1. Cancellation Rights - You have the right to cancel this contract (in writing) within 7 days of the date you received this notice. (Work will not commence on this contract during this “cooling off” period).

2. Procedure for Cancellation - To cancel this contract at any time within 7 days of the above date you can do either of the following:-
• Use the Cancellation Notice below and send/deliver it to the address below OR

• Email the details required in the cancellation notice to the email address shown below.


3. If you wish the work on the contract to commence within the 7 day “cooling off” period we will need your express permission to do so. You are advised that you will be liable for the payment of our reasonable costs should you subsequently cancel the contract.


PLEASE START WORK ON THE CONTRACT ASAP. I/we wish you to commence work on the contract within the 7 day “cooling-off” period. I/we understand that I/we will be liable for your reasonable cancellation charges should I/we subsequently cancel this contract.

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